Our Commitment to Collector Satisfaction
At Sold Out Posters Store, we understand that every piece in your collection matters. Just as we meticulously protect the artistic integrity of our limited-edition posters and art prints, we’re committed to ensuring your complete satisfaction with every purchase. Our shipping and returns policies reflect the same care and professionalism we apply to curating our exclusive artist collections.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. During peak seasons or special promotions, processing may take slightly longer.
Shipping Methods & Delivery Times
• Carrier: DHL or FedEx
• Cost: $12.95
• Delivery: 10-15 business days after shipping
• Carrier: EMS
• Cost: Free for orders over $50
• Delivery: 15-25 business days after shipping
Returns & Exchanges Policy
Eligibility Period
We accept returns and exchanges within 15 days of your receipt of items. This allows adequate time to inspect your limited-edition pieces while ensuring we can promptly address any issues.
Condition Requirements
To be eligible for return or exchange, items must be in their original condition:
- Unframed and unused
- Original packaging intact, including archival-quality tubes
- All certificates of authenticity included
- No signs of handling or display
Non-Returnable Items
Due to the exclusive nature of our products, certain items cannot be returned:
- Limited-edition numbered prints (as indicated in product descriptions)
- Special commission pieces from artists like Chuck Sperry, Dan Grzeca, or Brad Klausen
- Final sale items clearly marked as such
- Custom framed pieces or special orders
These exceptions maintain the collector’s market integrity and artist relationships that make our store unique.
The Return Process: Step by Step
1Initiate Your Return Request
Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2Receive Return Authorization
We’ll respond within 24-48 hours with a Return Authorization Number and detailed shipping instructions. Do not ship items without this authorization as we cannot process unauthorized returns.
3Package Your Items Securely
Repackage items in their original archival-quality shipping materials to prevent damage during transit. Include all original documentation.
4Ship to Our Facility
Send your return package to our Manchester facility:
Sold Out Posters Store
44 Downey Dr
Manchester, US 06040
Please use a trackable shipping service and retain your tracking number.
5Inspection & Processing
Once received, our team will inspect items within 3-5 business days. We’ll notify you via email once your return or exchange is processed.
Refund Timeline & Methods
Refund Processing Time
- Credit Card Payments: 5-10 business days after return approval
- PayPal Payments: 3-5 business days after return approval
- Original Shipping Costs: Non-refundable unless due to our error
Refund Method
Refunds are issued to your original payment method. You’ll receive confirmation email once the refund is processed. International refunds may take additional time based on your financial institution.
Exchange Process
Exchanges are subject to availability of your desired alternative item. If your preferred item is unavailable, we’ll offer a refund or store credit. Exchange shipping costs are the responsibility of the customer unless the exchange is due to our error.
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Email Body:
Dear Sold Out Posters Store Team,
I would like to request a return/exchange for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return: [List specific items/artists]
Reason for Return/Exchange: [Please specify: damaged item, incorrect item received, size issue, changed mind, etc.]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Specific item/artist preference]
[ ] Store credit
Additional Details:
[Any relevant information about the condition or circumstances]
I understand and agree to the terms outlined in your Returns & Exchanges Policy.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]
Need Assistance?
Our dedicated customer service team understands the importance of your collection. We’re here to help with any questions about returns, exchanges, or your collecting needs.
Email: [email protected]
Response Time: Within 24-48 hours during business days
We appreciate your trust in Sold Out Posters Store and are committed to preserving both the artistic integrity of our products and your satisfaction as a collector.